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Customer Center

Returns

We strive to make you happy because we are happy everyday!
If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund within 30 days of your purchase.
To get the process started, please send us an email at info@originalhardware.com and we'll respond to your inquiry.

Send returned items to:
Original Hardware
2336 W. Main Street

LIttleton, CO. 80210


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once we've received your item safety, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@originalhardware.com and send your item to: 2336 W. Main Street, Littleton, CO. 80120

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t want your shipment to get lost, because that would make us both sad.